A better home delivery experience for vet teams

Koala takes pharmacy work off your plate with streamlined technology and operational support, giving your team time back and removing friction from every prescription.

Why you'll love partnering with Koala

Streamlined Technology

An intuitive, modern pharmacy experience built for today's veterinary workflows. KoalaVet streamlines daily tasks to create a smoother experience for both your team and pet owners with PIMS-integrated prescribing, clinic-branded online pharmacy and more.

Operational Support

Our Customer Care team operates as an extension of your clinic. Koala takes on pharmacy-related work and resolves issues quickly, including prescription submissions, edits and rejections, third-party prescription management and client communication.

More Time Saved: Clinics placing 15+ Rx requests per week save 150+ hours per year with Koala!

Meeting your client needs with Koala's modern and easy to use vet portal

Native PIMS Integrations That Simplify Prescribing

Koala integrates directly with leading PIMS platforms to securely sync client and patient data into KoalaVet. With two way integration and writeback, prescription activity flows both ways between systems, keeping records in sync while streamlining submission and approval workflows.

We currently integrate with the following leading PIMS and more!

Meeting your client needs with Koala's modern and easy to use vet portal

Foundation & Activation

PIMS integration and storefront launch
Koala-led onboarding and workflow setup
Prescribing and delivery-ready on day one

Operational Relief

Koala handles submissions, edits and rejections
Third-party prescription coordination
Client communication and clinic policy alignment

Adoption & Growth Drivers

Prescription subscription migration
Pre- and post-visit messaging to support adherence and repeat use

Measurable Business Impact

Meaningful admin time returned to teams
Less friction for staff and pet owners
Pharmacy performance tied to real usage

< 1 min

Average response time

99%

First-contact resolution

4.74

Average customer rating

Pet owners consistently rate Koala as a best-in-class experience — reflecting trust, ease of use and reliable support that aligns with your clinic's standards. It's a pharmacy experience clinics can feel confident standing behind.

Why Koala Health

Koala's proactive, hands-on approach is just one way we support your clinic. Hear how else we can support your day-to-day.

A Few Words from our Vet Partners

Clinics partner with Koala to reduce pharmacy workload, streamline workflows and deliver a better experience. Here's what they have to say.

Our online pharmacy is customized to our hospital and integrates well with our medical record system. Having to stock less overhead is a financial win for our hospital. Customer Care is by far the best, especially as a newer smaller company.

Pahoa Animal Hospital

We've had the pleasure of working with Koala Pharmacy for some time now, and we can confidently say they've been one of our most valued partners. The care and attention they put into each order and every client interaction is truly exceptional. Their consistency, reliability, and personal touch made that decision an easy one. On top of their outstanding service, the team has also helped us with marketing efforts and is always just a phone call away whenever we need anything.

ValuePetVet

From the very beginning they have been there for me whenever I have questions and are more than willing to help guide me through their online pharmacy site step by step. They always go above and beyond to try and help me whenever a situation has occurred with a client and do their best to help alleviate any problems that may have arisen.

Cold Spring Animal Hospital

Ready to schedule a demo?

Schedule a demo today to learn how Koala is delighting pet parents and vets by making healthcare simple.