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Billing & Returns Policy

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products and applicable taxes. Koala will collect and remit sales tax to the appropriate jurisdictions as required by applicable law.

Prescription orders and some non-prescription orders are subject to verification prior to fulfillment. The receipt of an order number or an email order confirmation does not constitute Koala’s acceptance of an order or confirmation of an agreement to sell. Koala reserves the right, without prior notice, to limit the order quantity on any item, refuse service to any customer, and cancel any order for any reason (including for improper use of the Koala Service or violation of these Terms), at Koala’s sole discretion.

Koala products will be shipped to the address designated by you, provided that the address is accurate and complete and complies with any applicable shipping restrictions. Delivery time is subject to the carrier. Upon delivery of your order by the shipping carrier, the risk of loss or any damage following delivery passes to you.

We accept returns for all items within 30 days of delivery of your order. We will fully refund items that are unused and in their original packaging. Please contact us at hello@koala.health or at (866) 445-6252 to return your order or if you are unhappy with your purchase for any reason.