Koala Privacy Notice
Last Updated: August 10, 2023
At Koala Health, Inc. and our affiliates, subsidiaries, and related entities (“Koala”), your privacy is important to us. Our Privacy Notice describes the information we collect, how we collect the information, the reasons we collect information, and how we share or use the information we collect. This Privacy Notice also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information.
Please take a moment to review this Privacy Notice. You may scroll through this Privacy Notice or use the headings below. It is important that you understand this Privacy Notice. By using our Platform, you are agreeing to the terms of this Privacy Notice. If you have any questions or concerns about this Privacy Notice, you may Contact Us at any time.
Who is Koala?
Koala is a pet health company focused on simplifying the veterinary care experience for pet parents. We make it easy to shop for your pet’s medications and health related products on our e-commerce website and we dispense and ship those products in our custom pouch packaging. Koala works directly with your veterinarian to provide you and your pet with the veterinary medications your veterinarian prescribes.
Key Terms & Definitions and Our Privacy Notice
It is helpful to start by explaining some of our key terms and definitions used in this Privacy Notice.
Any information relating to an identified or identifiable individual and any information listed here.
This privacy notice.
Any products available for purchase on our Platform.
Any services provided through our Platform.
Our websites, including:
“Koala,” “we,” “us,” or “our”
Koala Health, Inc. and its affiliates, subsidiaries, and related entities.
When does our Privacy Notice apply?
This Privacy Notice describes the types of information we may collect from you when:
You visit or use our Platform or any of our Products or Services;
We communicate electronically with you by email, text message or other electronic message; or
We communicate in person, such as on the phone.
When does our Privacy Notice not apply?
This Privacy Notice does not apply to information collected by any other website operated either by us or by a third party, unless the website is listed above or links to this Privacy Notice.
What is Personal Information?
Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.
What types of Personal Information do we collect?
We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”):
Categories of Personal Information
Specific Types of Personal Information Collected
A real name, birth date, postal address, unique personal identifier, or e-mail address.
Information that identifies, relates to, describes, or is capable of being associated with a particular individual or pet
A username or online identifier, telephone number, credit card number, debit card number, your pet’s identifying and/or medical information, or signature of any kind.
Internet or other electronic network activity information
IP address and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
User Generated Content
Information you provide to be published or displayed (hereinafter, “Posted”) on public areas of our Website or transmitted to other users of the Website or other third parties.
How do we collect your Personal Information?
We collect most of this Personal Information directly from you. For example, when we speak to you by phone, text message, and e-mail. Additionally, we will collect information from you when you visit our Website and fill out forms, or purchase our Services.
We may also collect Personal Information in the following ways:
- When you create an account on our Platform.
- When you fulfill your veterinary prescriptions through our pharmacy.
- When you interact with our pharmacists, technicians, or other staff about our Products, Services or your pet’s medications.
- When you make payments through the Platform. We do not collect or store financial account information, though we may receive transaction identifiers and summary information that does not include credit card or bank account numbers.
- When You Contact Us. When you contact Koala directly, such as when you contact our Customer Service team, we will receive the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide.
We will also collect information automatically as you navigate through our Platform. We use the following technologies to automatically collect data:
Other third party tools and cookie providers. We use other third party tools and cookie providers which allow us to track the performance of our Platform as well as market our Services. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Platform and/or the Services. For more information related to these third-party analytics providers please review How do we collect your Personal Information?.
How do we use your Personal Information?
We may use your Personal Information for the following purposes:
Operate, maintain, supervise, administer, and enhance our Platform or the Services, including monitoring and analyzing the effectiveness of content on the Platform, aggregate site usage data, and other usage of the Platform and/or the Services such as assisting you in completing the registration process.
Provide our Products and Services to you, in a custom and user-friendly way.
Provide you with information, Products, or Services that you request from us or that may be of interest to you.
Promote and market our Platform and/or the Products or Services to you. For example, we may use your Personal Information, such as your e-mail address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about Products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our services on third party websites. You can opt-out of receiving these e-mails at any time as described below.
Provide you notices or about your account.
Contact you in response to a request.
Notify you about changes to our Platform and/or the Services or any Products we offer or provide through them.
Fulfill any other purpose for which you provide it.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Anonymize and aggregate information for analytics and reporting.
Respond to law enforcement requests, court orders, and subpoenas and to carry out our legal and contractual obligations.
Administer surveys and questionnaires.
Provide you information about goods and services that may be of interest to you, including through newsletters.
Any other purpose with your consent.
How do we share your Personal Information?
We may share Personal Information with third parties in certain circumstances or for certain purposes, including:
Our business purposes. We may share your Personal Information with our affiliates, vendors, service providers, and business partners, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security advisors. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.
Veterinary providers. We may share your information, including information collected from your use of our Platform, with your pet’s veterinary care providers.
With your consent. We may share your Personal Information if you request or direct us to do so.
Compliance with law. We may share your Personal Information to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.
Business transfer. We may share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our users are among the assets transferred.
De-identified information. We may also disclose de-identified information, so that it cannot be reasonably used to identify any individual, with third parties for marketing, advertising, research, or similar purposes.
To improve our Platform. We may use your Personal Information for internal testing, research, analysis, and product development, including to develop and improve our website/application, and to develop, improve, or demonstrate our products and services.
To market our Products and Services. We may share your Personal Information with affiliates and third parties to market our products and services.
To market third party products and services. We may share your Personal Information with affiliates and third parties to market their products or services to you if you have not opted out of these disclosures. For more information on opting out, see Your Choices about how we share your Personal Information.
Third party analytics. We use Google Analytics and other analytics tools to understand and evaluate how visitors interact with our Platform and/or the Services. These tools help us improve our Platform and/or the Services, performance, and your experience. See How do we collect your Personal Information above.
Your choices about how we share your Personal Information.
Each type of web browser provides ways to restrict and delete cookies. Browser manufacturers provide resources to help you with managing cookies. Please see below for more information.
For other browsers, please consult the documentation that your browser manufacturer provides.
If you do not wish to have your email address used by Koala to promote our own Products and Services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail or other marketing communications you receive from us or logging onto your Account Preferences page. This opt out does not apply to information provided to Koala as a result of a purchase of products or services, or your use of our Platform and/or the Services. You may have other options with respect to marketing and communication preferences through our Platform.
How do I access and correct my Personal Information?
You can review and change your Personal Information by logging into our Services and making changes through the Platform. You may also make changes by contacting a Koala customer service representative. You may also Contact Us to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Who may use the Services?
Koala operates subject to state and federal regulations, and the Platform and/or the Services may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform and/or the Services is limited exclusively to users located in states within the United States where the Platform and/or the Services is available. The Platform and/or the Services are not available to users located outside the United States. Accessing the Platform and/or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Platform and/or the Services, is prohibited.
We do not sell products for purchase by children. If you are under the age of 18, you must get permission from your parent or legal guardian before using our Platform. We do not knowingly collect Personal Information from children under the age of 13 without the consent of the child’s parent or legal guardian.
Does Koala respond to Do Not Track signals?
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Platform is not currently set up to respond to those signals.
We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.
The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.
California’s Shine the Light Law.
California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Platform and/or the Services that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g. requests made in 2023 will receive information regarding such activities in 2022). You may request this information once per calendar year. To make such a request, please Contact Us using the information below.