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Privacy Notice

We know that you care how information about you is used and shared. At Koala, we value your personal privacy and the privacy of your pet. 

Contact and Account Information

Your email address and telephone number will be used only by Koala to notify you of any service updates. These include updates on order status and to remind you when it is time to reorder your pet's medication or administer medication to your pet. Koala may also communicate promotions or special offers which we feel you may benefit from.

If for any reason you don't want to receive Koala service updates or promotions, you can email hello@koala.health or click the Opt Out link in any email that you may receive from Koala. 

Koala will not share your name, address, email address, telephone number, or financial information outside of our company, or any information about your pet, without your express permission. 

Cookies and Analytics

While using Koala services, we will automatically collect certain information about your interaction with our services. To do this, we may use “Cookies” or similar technologies. Cookies save any preferences or personalization that you may have set up while browsing the site. This information does not identify you personally, but rather identifies your computer, browser, or device. 

Common internet browsers typically allow you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your specific browser instructions to learn more about this.

We use the information we collect automatically to perform analytics to better understand user interaction with Koala services so we can improve them, as well as to tailor features and content to you. In addition, we may use any analytics to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend our rights, the rights of our users, or others.

Further Information

For further information, please reach out to us at hello@koala.health.

The California Consumer Privacy Act (CCPA)

California residents may request a report of their data and how it has been used or request data deletion. 

Koala Health does not sell customer data regardless of the state the customer resides in.

To opt out of email communications or the use of data at a browser level or for any further information, please email hello@koala.health.

One or more patents may apply to this web site, including without limitation: U.S. Patent Nos. 5,528,490 and 5,761,649.