Your Pharmacy Back Office, Fully Managed
Our best-in-class customer care team operates as an extension of your clinic, taking on the work so your team can focus on care.
We Handle the Work
From abandoned carts to client communication — Koala manages it all.
When a Client Doesn't Check Out
If a prescription is submitted but the pet owner doesn't checkout, Koala proactively reaches out to see if they need help, reducing abandoned carts.
When a Prescription Is Rejected
If a prescription needs to be adjusted, Koala contacts the pet owner, explains the change and secures approval — saving your team time.
When You Transition Partners
Koala supports autoship transitions by contacting clients, explaining the change and helping move prescriptions over — minimizing disruption.
When Clients Need Support
Questions about an order, dosage or next steps? Koala handles client communication on your clinic's behalf with clear, consistent messaging.
An Extension of Your Team
"The care and attention from Koala is truly exceptional. Their consistency, reliability and personal touch made the decision an easy one."
— ValuePetVet, Clinic Partner
Our People-First Approach
Behind every prescription is a support experience that pet owners trust.
Response Time (Mins)
Phone calls answered by a human in seconds.
First Contact Resolution
Order issues resolved the first time.
Best-In-Class Customer Rating
Trusted, high-quality customer experience.
Let Us Handle Your Pharmacy
See how Koala's managed operations can free up your team.